At b393, we understand that your personal data belongs to you. This Privacy Policy explains what information we collect when you use the b393 platform, how we use it, who we share it with, and the rights you hold over your own data. Please take the time to read it carefully.
Six core commitments that define how b393 handles the personal information of every Pakistani player on our platform.
All b393 player data is stored on encrypted servers protected by 256-bit SSL technology. Access to personal data is strictly limited to authorised b393 personnel with a verified operational need.
b393 does not sell, rent, or trade your personal information to any unaffiliated third parties for commercial marketing or advertising purposes. Your data stays within the b393 ecosystem.
You have the right to access, correct, and request deletion of your personal data held by b393. Requests are processed within 30 days. Contact our support team to exercise any of these rights.
b393 uses cookies and similar tracking technologies solely to improve platform performance, personalise your experience, and maintain session security. No third-party advertising cookies are used without your consent.
Identity documents collected during KYC verification are used exclusively for regulatory compliance and fraud prevention. They are never shared with marketing partners or used for any purpose beyond verification.
b393's data handling practices are governed by the requirements of its international gaming licence. We are audited regularly to ensure full compliance with applicable data protection standards and licensing conditions.
b393 ("the Company," "we," "us," "our") operates the online gaming and sports betting platform accessible at b393.org. We are committed to protecting the privacy and personal data of every individual who registers an account, visits our website, or otherwise interacts with the b393 platform ("you," "the Player," "the User").
This Privacy Policy sets out in clear terms what personal data b393 collects, the purposes for which it is processed, the legal basis for that processing, and the rights you hold under applicable data protection law. This Policy applies to all b393 products and services, including cricket betting, live casino games, slot games, keno, money wheel, and all other features available on the platform.
This Privacy Policy should be read alongside b393's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering a b393 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.
b393 collects personal data through several channels, including account registration, account usage, payment processing, customer support interactions, and automated technical means. The categories of personal data we collect include, but are not limited to, the following:
Full legal name, date of birth, gender, nationality, and government-issued identification document details (such as a CNIC, passport, or driving licence). This data is collected during account registration and KYC verification.
Email address, mobile phone number, and residential address including city (for example, Karachi, Lahore, Islamabad, Faisalabad, or Peshawar). This data is used to communicate with you regarding your account, transactions, and promotional offers where you have opted in to receive them.
Payment method details necessary to process deposits and withdrawals, including JazzCash account references, EasyPaisa wallet identifiers, bank account details for HBL, UBL, or Meezan Bank transfers, SadaPay references, and USDT TRC20 wallet addresses. b393 does not store full payment card numbers on its servers.
A complete record of all bets placed, games played, deposits made, withdrawals requested, bonuses claimed, and account balance history. This data is retained for regulatory compliance and responsible gaming monitoring purposes.
IP address, browser type and version, operating system, device identifiers, time zone, screen resolution, session duration, pages visited, and referral sources. This data is collected automatically when you access the b393 platform.
Records of all communications between you and b393, including live chat transcripts, email correspondence, and any documents or information you voluntarily provide to our customer support team.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, CNIC, date of birth | Registration & KYC |
| Contact | Email, phone, address | Registration form |
| Financial | JazzCash, EasyPaisa, bank details | Deposit / withdrawal flow |
| Gaming | Bets, game history, balances | Platform activity |
| Technical | IP address, device ID, browser | Automated / cookies |
| Communications | Support chat, emails | Customer service interactions |
b393 uses the personal data we collect for the following specific purposes:
b393 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
Processing your identity, contact, and financial data is necessary to enter into and perform the contract represented by the b393 Terms & Conditions. Without this processing, b393 cannot provide you with a functional account, accept deposits, or pay out winnings.
b393 is required by its international gaming licence to carry out identity verification, maintain gaming transaction records, apply responsible gaming controls, and report suspicious financial activity to the relevant regulatory authorities. Processing for these purposes is mandatory.
b393 processes technical and behavioural data on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving service quality, and protecting the safety of the wider b393 player community. We carry out a balancing test to ensure our legitimate interests do not override your fundamental privacy rights.
Where b393 sends marketing communications or uses non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time without affecting any other aspect of your b393 account.
b393 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients strictly on a need-to-know basis:
All third parties with whom b393 shares personal data are required to process that data in accordance with applicable data protection law and to implement appropriate security measures.
b393 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, or accounting obligations that require us to keep records for a specified period.
As a general guideline, b393 retains account and gaming transaction data for a minimum of five (5) years following the closure of an account, in accordance with the record-keeping requirements of our international gaming licence. KYC identity documents are retained for the same minimum period.
Marketing preference records are retained for as long as you hold an active b393 account, or until you withdraw consent, whichever comes first. Technical log data is retained for up to 12 months from the date of collection. Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
b393 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Subject to applicable law and the conditions of b393's international gaming licence, you hold the following rights in respect of your personal data:
To exercise any of the above rights, please contact b393 customer support. We may ask you to verify your identity before processing your request. All requests will be handled within 30 days of receipt, subject to the complexity and volume of pending requests.
The b393 platform is strictly for individuals aged 21 years and above. b393 does not knowingly collect personal data from anyone under the age of 21. Age verification is carried out at registration and may be repeated at any stage of the account lifecycle via our KYC process.
If b393 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all relevant data will be reviewed, and the account will be permanently closed. Any deposits associated with an underage account will be returned to the original payment source following verification.
If you believe that a minor has registered an account on b393, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
b393 operates under an international gaming licence, and some of the third-party service providers with whom we share data may be based in countries outside Pakistan. Where personal data is transferred internationally, b393 ensures that appropriate safeguards are in place to protect your data in a manner consistent with applicable data protection standards.
Such safeguards may include contractual clauses requiring recipient organisations to process data to a standard equivalent to that required under b393's licensing obligations, or the use of service providers operating under recognised international data protection certification frameworks. By using the b393 platform, you acknowledge that your data may be transferred and processed in jurisdictions outside Pakistan in the manner described in this Policy.
The b393 platform may contain references or functional integrations with third-party services such as payment gateways and game studios. These third parties operate their own independent privacy policies, and b393 is not responsible for the data practices of any third-party service provider beyond the contractual obligations imposed on them by b393.
b393 does not embed third-party social media tracking pixels or advertising network cookies on the platform without your explicit prior consent. Where third-party integrations are necessary for platform operation (such as payment processing), we ensure those integrations are governed by appropriate data processing agreements.
b393 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, licensing requirements, or our business operations. Where material changes are made, b393 will notify registered players via email or an in-platform notification prior to the changes taking effect.
The current version of this Privacy Policy, including the effective date, will always be available at b393.org/privacy-policy. We encourage you to review this Policy periodically. Continued use of the b393 platform following any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way b393 handles your personal data, please contact our Data Protection team via customer support. Our team is available 24 hours a day, 7 days a week via live chat on the b393 platform.
You may also reach us by email at: [email protected]
If you are not satisfied with how b393 has handled a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority or dispute resolution body under b393's international gaming licence. Details of the applicable authority will be provided upon request.
Now that you know exactly how b393 protects your personal data, you can play with full confidence. Create your account, deposit via JazzCash or EasyPaisa, and enjoy cricket betting, slots, live casino, keno, and money wheel — all in one secure platform built for Pakistani players.
21+ only | Play responsibly | Full Terms apply